Custom solutions boost coffee business efficiency: a case study with Damn good Coffee Company

Introduction

In today’s competitive business environment, innovation and efficiency are essential for staying ahead. This case study explores how SmVend partnered with Damn Good Coffee Company to overcome operational challenges and enhance customer experiences through tailored telemetry and payment solutions.

At SmVend, we specialize in delivering one-step telemetry and payment solutions for a wide range of vending machines. Our real-time, data-driven approach helps businesses streamline operations and boost efficiency. This case study demonstrates our expertise in crafting custom solutions to meet specific business needs.

Damn good Coffee Company, a leader in sustainable coffee solutions, caters to offices, co-working, and co-living spaces. As a top distributor of Eversys coffee machines in Denmark, they are committed to sustainable practices, ensuring that every cup of coffee positively impacts the environment. Their coffee is sourced directly from partners in Mexico, Nicaragua, and Ethiopia, with a focus on fair trade and high-quality beans.

Eversys, a Swiss manufacturer known for its innovative coffee equipment, combines traditional brewing techniques with advanced automation. Their "Super Traditional" machines deliver consistent, high-quality coffee, making them a perfect fit for Damn Good Coffee Company’s mission.

When Damn Good Coffee Company sought to integrate Eversys machines into co-working spaces, they turned to SmVend for a solution. The goal was to implement a seamless card reading system and connect coffee machines for real-time tracking and analysis of sales, errors, and stock levels. This case study explores how we met these objectives and the impressive results achieved.

Challenges Faced by Damn Good Coffee Company

Damn Good Coffee Company faced the complex task of integrating Eversys coffee machines into co-working spaces, requiring both a reliable payment system and real-time operational data tracking. In these spaces, clients had two payment options:

1. Deposit-based payment: Clients could place a deposit on an internal card to access services like printing, snacks, and coffee.

2. Credit-based payment: Clients could use services on credit with the same internal card and settle payments later at the cash desk.

The key challenges were:

1. Internal payment system integration: Developing a reliable card reading system to work with Eversys coffee machines, enabling the use of internal cards for payments as part of a comprehensive payment system within the co-working space.

2. Operational connectivity: Ensuring seamless connectivity among 35 machines under one customer telemetry account to track sales, errors, and stock levels.

SmVend's tailored solutions

Internal payment system integration with Eversys coffee machines

To solve the payment integration challenge, SmVend proposed installing the Matrix III RD-ALL reader. This sleekly designed reader complemented the Eversys coffee machines and connected easily via the SmVend Telemetry Controller, allowing for smooth and quick installation. With this integration, customers could use internal cards for payments, eliminating the need for cash and enhancing convenience.

Seamless connectivity and real-time data tracking

SmVend’s telemetry controller provided Damn Good Coffee Company with extensive telemetric functionality through the SmVend Telemetry Platform. This platform offered:

• Machine operations analytics: Real-time data on sales, errors, and stock levels.
• Remote management: The ability to manage machine settings and operations remotely.
• Recipe adjustments: The option to modify drink recipes to meet customer preferences.
• Stock management: The capability to monitor coffee usage and invoice co-working spaces on a pay-as-you-go model.

Conclusion

The collaboration between SmVend and Damn Good Coffee Company highlights SmVend’s ability to address complex business challenges with innovative, custom-made solutions. By integrating Eversys coffee machines with advanced telemetry and payment systems, SmVend not only resolved operational issues but also significantly enhanced customer satisfaction and operational efficiency.

This case study showcases SmVend’s expertise in delivering tailored solutions that meet specific business needs. Our comprehensive telemetric functionality and seamless connectivity provide valuable operational insights that drive business success.

Ready to elevate your coffee vending business with Eversys coffee machines? Join our free webinar on September 18th at 11:00 AM CEST and discover how SmVend’s innovative solutions can optimize your operations, streamline payments, and enhance customer satisfaction.

Register now to start transforming your coffee service: Register here.